We offer you complete peace of mind while ordering at PNOY.IN - you can return all items within 07 days of receipt of goods only in case of physically damaged or non working product is recieved by end customer. Please ensure however that the product is unused, boxes and other packaging is intact.
If you have paid by card, then we will reverse the payment. In case of Cash on Delivery as the mode of payment, we will reverse the payment as per mutual agreement with the customer.
WHAT SHOULD I DO IF I RECEIVE A DAMAGED ITEM, WRONG PRODUCT OR MISSING UNITS IN MY ORDER?
If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging , opening video of parcel and products received to our customer care at email@example.com within 07 days of receipt of the product. We will arrange a reverse pickup for the product and then issue either a full refund or a different item in exchange, as per your request. Please note that replacements are subject to availability of the particular product.